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Privacy Policy

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Pillar & Stone Property Group Privacy Policy

 

 

At Pillar & Stone Property Group, we value your privacy and are committed to protecting the personal information you share with us. Maintaining your trust is at the core of how we operate, and we follow high standards to ensure your personal information is managed responsibly and securely.

 

We comply with the Australian Privacy Principles under the Privacy Act 1988 (Cth) and handle all personal information with care and transparency.

 

 

 

 

Why do we collect your personal information?

 

 

We collect personal information so that we can deliver our property management, caretaking, and sales services effectively. This information helps us to:

 

  • Understand your needs and preferences,

  • Communicate with you about properties, tenancies, or sales,

  • Fulfil our obligations to clients, tenants, and owners,

  • Improve the quality of our services.

 

 

 

 

 

How do we collect personal information?

 

 

We only collect personal information that you knowingly and voluntarily provide. This may include:

 

  • Completing application, registration, or enquiry forms,

  • Communicating with us by phone, email, or in person,

  • Providing details through contracts, agreements, or written correspondence,

  • Sharing your details at inspections, meetings, or networking events.

 

 

 

 

 

Do we disclose your personal information?

 

 

We will only disclose your personal information with your consent, or where required or authorised by law. We do not sell or rent personal information to third parties. Where necessary, we may share information with trusted service providers who assist us in delivering property-related services.

 

 

 

 

Is your personal information accurate and up to date?

 

 

We strive to keep your personal information accurate and current. You are welcome to contact us at any time to update or correct your details.

 

 

 

 

Is your personal information secure?

 

 

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, alteration, or disclosure. If your information is no longer required, we securely destroy or de-identify it.

 

 

 

 

Can you access your personal information?

 

 

Yes. You may request access to the personal information we hold about you by contacting us directly. In some cases, we may be required by law to retain certain information even after your relationship with us has ended.

 

 

 

 

Does your personal information leave Australia?

 

 

We do not disclose personal information outside Australia unless it is permitted or required by law.

 

 

 

 

What about sensitive information?

 

 

Sensitive information (such as health details or trade/professional memberships) will only be collected, used, or disclosed where it is reasonably necessary for our business operations and permitted by law.

 

 

 

 

Changes to this Privacy Policy

 

 

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or client expectations. The latest version will always be available on our website.

 

 

 

 

Concerns or complaints about your privacy?

 

 

If you have concerns or wish to make a complaint about how we handle your personal information, please contact our General Manager in writing.

 

For further information about privacy in Australia, or to make a complaint, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

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